Refund Policy

1. General Refund Policy

1.1. Subscription Fees

• Non-Refundable: Subscription fees are generally non-refundable once paid.
• Exceptions: Refunds may be available in limited circumstances (see Sections 1.2 and 2).
• Processing Time: Approved refunds are processed within 10–15 business days.

1.2. Refund Eligibility

Refunds may be available if:

• You request a refund within the refund period (see Section 2)
• We are unable to provide the Services due to our error
• You experience technical issues on our side that we cannot resolve
• You are entitled to a refund under local consumer protection laws

2. Refund Periods

2.1. Standard Refund Period

• Duration: 14 days from the date of purchase
• Conditions:
  • The Software has not been significantly used
  • You have not shared, leaked, or misused license keys
  • You submit the request in good faith

2.2. Extended Refund Period (Enterprise Subscriptions)

• Duration: 30 days from purchase
• Eligibility: Enterprise subscription customers only
• Conditions: Same as Standard Refund Period

3. Refund Process

3.1. How to Request a Refund

Email refunds@astermind.ai with:

• Your account email
• Order number or transaction ID
• Reason for requesting a refund
• Date of purchase

3.2. Review Process

• We review refund requests within 5 business days
• You will be notified of approval or denial via email
• Approved refunds are processed within 10–15 business days

3.3. Refund Method

• Refunds are issued to the original payment method
• If unavailable, alternative refund methods may be offered
• Processing times vary depending on the payment provider

4. Non-Refundable Items

The following are not eligible for refunds:

• Subscriptions that have been used beyond the refund period
• Automatic subscription renewals (unless cancelled before renewal)
• Add-ons, extensions, or separately purchased services
• Custom support, consulting, or training services
• Third-party fees (Stripe fees, currency conversion, bank fees)
• Subscriptions terminated for Terms of Service violations

5. Cancellation Policy

5.1. Cancellation Rights

• You may cancel your subscription at any time
• Cancellation takes effect at the end of the current billing cycle
• Access continues until the end of the paid period
• No refunds for unused time after cancellation

5.2. How to Cancel

• From your account dashboard
• Or email: support@astermind.ai
• Notice must be given 24 hours before the next billing date

5.3. Effect of Cancellation

• Subscription will not renew
• License key deactivates at the end of the billing period
• No further charges occur

6. Special Circumstances

6.1. Service Unavailability

If we cannot provide the Services due to:

• Extended outages
• Discontinuation of the product
• Technical failures on our end

We may offer:

• Full or prorated refunds
• Service credits
• Alternative solutions

6.2. Duplicate Charges

If you are billed multiple times for the same subscription:

• Contact us at refunds@astermind.ai
• Duplicate charges will be refunded
• Processing time: 5–10 business days

6.3. Billing Errors

If you are incorrectly billed:

• Contact us immediately
• Errors will be corrected promptly
• Refunds (if applicable) will be issued as necessary

7. Chargebacks and Disputes

7.1. Chargeback Policy

• Contact us before filing a chargeback
• Chargebacks may result in immediate account suspension
• We will work to resolve any issues amicably

7.2. Dispute Resolution

• Contact support for billing disputes
• We respond within 5 business days
• If unresolved, we work with payment processors to resolve claims

8. Subscription Changes and Proration

8.1. Upgrading

• Upgrades take effect immediately
• Prorated charges apply
• No refunds for downgrades (Section 8.2)

8.2. Downgrading

• Takes effect at the end of the billing period
• No refunds for tier differences
• Continued access to higher-tier features until period ends

9. Trial Periods

9.1. Free Trials

• No payment required
• No refunds applicable

9.2. Trial-to-Paid Conversion

• If charged after trial ends, you may request a refund within 14 days
• Standard refund conditions apply

10. Jurisdiction-Specific Rights

10.1. European Union (EU)

EU customers have a 14-day right of withdrawal for digital content unless they consent to immediate delivery.

10.2. Other Regions

Local consumer protection laws may grant additional rights. Contact us if you believe these apply.

11. Contact Information

For refund questions or requests:

Acknowledgment

By purchasing a subscription, you acknowledge that you have read and understood this Refund Policy.

This policy may be updated; the version at purchase time applies.

Effective as of the date listed above.